Frequently Asked Questions
Q: How do I purchase?
A: Just send Linda Relis an e-mail. Please include an evening phone number if you wish us to call you since we often return calls then.
Q: What forms of payment do you accept?
A: We can accept all major credit cards and PayPal. You will recieive an invoice with charges. We also accept wire transfer of US funds,, cashier's checks and personal checks.
Q: What information is on the sales agreement?
A: Our simple sales agreement documents your intent to purchase and our intent to deliver the artwork as described in the agreement. The sales agreement contains a detailed description of the artwork being offered for sale, the purchase price, payment information, and copyright information.
Q: Who pays for shipping and insurance?
A: Shipping arrangements vary depending on the artist's policy, size, weight, and price of the artwork. Smaller to medium size works that meet the shipping requirements of UPS or Fedex generally can be shipped within the continental US for $100 or less including insurance.
An estimate of the shipping and insurace costs will be determined when the agreement is signed. They, as well as any applicable tax, will be added and listed separately.
Q: I have concerns about ordering artwork through the internet.
A: You really won't order through the internet. We offer personalized service to each customer. Collectors contact us by phone or request we call to discuss the artwork and other details. We never ship a painting without talking with the client, and we always provide a simple written agreement for your peace of mind. We've been marketing fine art through the internet since 2000 and have never had a dissatisfied customer - not a single returned painting.
Q: What if I don't like the artwork when I receive it?
A: We recommend you take two days and live with the artwork. If you still don't want to keep it, contact us, and we'll set up a return shipment. Your money will be promptly refunded minus the 1/3 deposit.
Q: What is your return policy?
A: Our return policy is simple. Within 2 days of receipt of artwork, the customer may decide to return the artwork. When the artist has received the artwork and it is deemed damage-free, the customer will receive a refund of 2/3 of the price.
Q: How do I return artwork?
A: Simply indicate the reason for your return, and notify us in writing via e-mail. No returns will be accepted unless Relis Art receives notice within two (2) days of your receipt of item ordered.
Package the item securely and include a copy of the original packing list. Ship to the return address indicated on the packing list. For your protection, we recommend that you ship via a reputable carrier, such as UPS or Federal Express, and insure the item for the full purchase amount. If you do not have the original packing list, contact the gallery for shipping directions.
We will notify you via e-mail of your refund once we have received and processed the returned item.